This Policy sets forth the rules applicable to Edge Flow platform subscriptions, including cancellation, automatic renewal, refunds, and payment methods.
By subscribing to any plan on the Platform, the User declares that they have read and agreed to this Policy.
1 Available plans
Edge Flow offers subscription plans with billing:
- Monthly (automatic monthly renewal);
- Annual (automatic annual renewal).
Each plan grants access to the corresponding features during the contracted period.
2 Payment methods
Payments may be made using the following methods:
Credit card
Recurring credit card payments are processed by Stripe, a company specialized in payment processing.
Charges will be processed automatically on the subscription renewal date using the card registered by the User.
A EDGE FLOW does not store full credit card details.
PIX
PIX payment is intended for one-time paid contracts.
The subscription will be activated after payment clearance is confirmed.
Paid plans via PIX do not renew automatically. At the end of the contracted period, if the User wishes to continue using the Platform, a new subscription will be required.
3 Automatic renewal
Subscriptions purchased by credit card are automatically renewed at the end of each term.
Renewal will occur at the same price in effect at the time of renewal, unless previously communicated changes by the EDGE FLOW.
If there is a price change, the User will be informed with reasonable advance notice before the next charge.
4 How to cancel
The User may cancel their subscription at any time through the account area or by contacting official support.
Cancellation only prevents future charges.
Platform access will remain active until the end of the already paid period.
After the end of the contracted period, access to subscription-only features will be automatically discontinued.
Stripe acts exclusively as a payment processor and is not authorized to cancel subscriptions on behalf of the EDGE FLOW. Solicitações de cancelamento devem ser realizadas diretamente junto à EDGE FLOW.
5 Right of Withdrawal
Under Article 49 of the Consumer Protection Code, when the contract is entered into electronically or away from the business premises, the consumer may exercise the right of withdrawal within up to 7 (seven) calendar days from the date of contracting.
If withdrawal is exercised within this legal period, the EDGE FLOW will cancel the subscription and fully refund the amounts paid.
After this period, the cancellation rules set out in this Policy apply.
6 Refunds
Monthly plan
After the legal 7 (seven)-day withdrawal period, there will be no partial or full refund of amounts already paid.
The User will continue to have access to the Platform until the end of the contracted cycle.
Annual plan
After the legal 7 (seven)-day withdrawal period, there will be no prorated refund of the annual subscription fee in the event of voluntary cancellation.
The subscription will remain active until the end of the contracted annual term.
This condition allows EDGE FLOW offer discounted prices compared with the monthly plan, taking into account the commitment assumed by the User at the time of purchase.
Exceptions
A EDGE FLOW may, at its sole discretion, grant a partial or full refund in exceptional situations, such as:
- duplicate charge;
- operational error of the Platform;
- improper charge;
- proven technical failure that substantially prevents the use of the service for a significant period.
Any refund granted in specific cases does not create an obligation for future situations.
7 Declined charges
If a recurring charge is not authorized by the financial institution, the EDGE FLOW may make new automatic billing attempts.
While payment remains pending, the subscription may be suspended or canceled.
Regularizing the payment may restore access, depending on the availability of the subscribed plan.
8 Chargebacks
When approved, the refund will be processed by EDGE FLOW using the same payment method used for the purchase.
The time required for the credit to be made available depends exclusively on the financial institutions and Stripe.
For credit card payments, the amount may appear on the same statement or on subsequent statements, according to the card issuer's rules.
For PIX payments, when an approved refund applies, the amount will be returned to a bank account held in the User's own name.
9 Plan change
The User may change their subscription plan, subject to the commercial conditions in effect on the date of the request.
Changes may result in an additional charge or a new term, as informed at the time of purchase.
10 Subscription cancellation
After the subscription ends:
- access to the exclusive features of the subscribed plan will end;
- certain data may remain stored for the period necessary to comply with legal, regulatory, or security obligations;
- personal information will continue to be processed in accordance with the Privacy Policy.
11 Changes to this Policy
A EDGE FLOW may update this Policy to reflect legal, operational, or business changes.
Whenever there are material changes, Users will be notified through official channels before they take effect.
12 Contact
Requests related to cancellation, refunds, or charges may be forwarded for privacidade@theedgeflow.com.br.
Requests will be reviewed individually and answered within a reasonable time frame, in accordance with the Consumer Protection Code and applicable law.